mattingly family dentistry: smart, targeted messages build patient base

In our first planning session, Dr. Mattingly identified both his target patients:

  • Patients who are looking to build a trusting relationship—a partnership for dental health
  • Patients and parents of patients who are open and willing to be compliant with our recommendations
  • Patients and parents of patients who are proactive about their dental health

And the kind of care he wanted to be known for:

  • Solid clinical skills
  • Professional physical setting
  • Superior Staff

Using this as a guide, CareConnect helped Dr Mattingly take the money he had been spending each month on Yellow Page ads and redirect that to more targeted communication and education tactics, including

  • A new brand that reflected the key attributes and messages of the practice
  • Targeted post card mailings for current patients, such as patients who had not been in for more than 6 months and patients who had work that remained to be done and had met the deductible in their dental plan that calendar year.
  • A new, functional website that provided an attractive view of the professional setting and superior staff and allowed patients to request appointments online.
  • A Facebook presence that can promote special incentives and create a dialog with his patients and his community.

As a result, Dr Mattingly’s practice has grown.  There is less down time due to open spots in the schedule and more efficiency due to the online scheduling.   All of these have a direct, positive impact on his bottom line. 

Learn more about CareConnect

STET: aligning the brand with their philosophy of care

Although the partners at Obstetrical & Gynecological Associates, Inc. (OGA) had allocated a reasonable amount of money and time to marketing their practice, the methods they used in the past had failed to create a consistent image in the market.  They recognized that competition for the type of patients they wanted was increasing, and they wanted to make sure they were seen as the place for women’s health.  At the same time, they wanted their message to connect with a younger population of women who were increasingly tech-savvy.

CareConnect started with facilitated sessions for the three partner physicians and the RN and Office Manager.  Based on information gathering and pre-meeting interviews, each individual provided input in advance.  Jane provided exercises to help the group understand where they were aligned and where they needed to come to agreement.  Together, they reached consensus around who they wanted to be and who they wanted to serve—and that formed the compass for moving forward.

Using that foundation, Jane worked with the doctors to design a new logo to enhance their brand and oversaw the application of the brand to business, appointment, recall cards and stationary.  She also helped OGA strategically place their images and messages in local media, increase the visibility of the practice at event sponsorship, and develop a new more functional website.

Change as fundamental as this doesn’t happen by chance, and a brand is only real when your customers experience it.  To make sure this would happen, Jane designed an off-site session for the staff to help them see how their behaviors each day ultimately define the brand.  As a group, they identified areas that needed to be addressed and how the new behaviors should be reflected in the staff’s performance management system.